Refund Policy.

Effective Date: 1 January 2025

At The Opia Designs Company, we are committed to delivering high-quality strategic growth solutions, including grant writing, business development, marketing, and consulting services. We value your business and aim to ensure satisfaction with our services. Please review our Refund Policy before purchasing any service.

1. No Refunds Policy

  • All sales are final. We do not offer refunds once services have been rendered or work has commenced.

  • If a client decides to cancel a service after payment, no refund will be issued unless The Opia Designs Company is at fault.

  • Payments made for deposits, retainers, or ongoing projects are non-refundable.

2. Credit Policy

  • If The Opia Designs Company is unable to fulfill a service due to unforeseen circumstances beyond our control, we may issue a credit for the value of the service.

  • Credits can be applied toward future services and must be used within 6 months from the issue date.

  • Credits are non-transferable and cannot be redeemed for cash.

3. Client Cancellations & Rescheduling

  • If a client wishes to cancel or reschedule services, they must provide at least 14 days notice.

  • Failure to provide notice may result in forfeiture of payments made.

  • Any rescheduled services are subject to availability and must be agreed upon in writing.

4. Dissatisfaction with Services

  • If a client is dissatisfied with a service, they must notify us within 3 days of project completion.

  • We will review concerns and determine if a resolution, such as service adjustments or credit, is warranted.

  • Refunds will not be issued for subjective dissatisfaction when services have been completed per the agreed scope.

5. Exceptions

Refunds may only be considered in the following rare circumstances:

  • If The Opia Designs Company fails to deliver a service due to our own fault and is unable to provide an alternative solution.

  • If a duplicate payment was made by mistake, in which case we will refund the excess amount.

6. Contact Us

For any refund inquiries or concerns, please contact us at:

📧 CEO@TheOpiaDesignsCompanyLLC.com
📞 (912) 346 - 1818
📍 110 E Houston Street, Ste 807, San Antonio, Texas, 78205

By purchasing services from The Opia Designs Company, you acknowledge and agree to this Refund Policy.